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Senior Care Coordinator - Sunderland

The Role

At Helping Hands, our Care Coordinators are responsible for rota planning and briefing carers prior to their care calls, conducting supervisions and managing customer visits when required.

Role Responsibility

Are you an experienced care coordinator looking for a real change? It takes a special care coordinator to work for Helping Hands.

We pride ourselves on quality, person-centred care and ensure that our care coordinators have the same ethos and are on board with our brand core values.

We are looking for a fast paced, self motivated and customer focussed care coordinator who has the ability to multi task and work well under pressure to meet tight deadlines. You will have an excellent telephone manner, along with good communication and influencing skills and have the ability to work effectively with team members and carers.

Reporting to the care manager and working closely with your carers you will make sure that every customer gets the quality of care that they deserve. You will also support your care manager with the recruitment of new carers, conducting interviews and managing compliance. Put simply, you'll help to ensure that behind the scenes works as smoothly as possible.

Please note this role requires candidates that hold a current British driving licence and have access to their own vehicle

  • Allocating the right carer to the right customer at the right time
  • Responsible for authorising carer holiday and cover.
  • Supporting the care manager with customer visits when required.
  • Ensuring all carer and customer records are up to date
  • Participating in the branch on-call rota.

About Us

Did you know that Helping Hands are the only care company in the UK to be a winner in the annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018.

Helping Hands

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