Due to continued business growth we are looking for Sales Executives to join our successful Customer Sales Team at Helping Hands.
Based within our New Business function this role is an integral part of the growth and success of our Organisation. As a Sales Executive you will deal with all our customer enquiries selling care, our service and its benefits, managing the customer experience from initial enquiry, booking the new business meeting, confirming the care package confirmation and finally to the provision of care. You will provide an excellent customer experience by following up on these calls, gaining feedback and liaising with internal and regional teams to ensure swift and proactive customer responses.
This is a targeted and KPI driven department where you will contribute to both team and individual sales targets. This role is about qualifying enquiries, optimising every business opportunity while providing effective and efficient communication and support to our customers.
The working environment is fast-paced and target driven and requires individuals with outstanding selling skills, a confident and credible communication style and the ability to communicate well at all levels. In this role, every day is different and the ability to multi-task and prioritise is crucial to success.
- To manage calls and to be confident and credible in all aspects of selling a service over the telephone
- To identify customer needs and consult with them about the right care solution to ensure a successful outcome
- To create accurate data records containing all relevant information to enable the customer journey to be progressed efficiently
- To enhance the customers perception of the Helping Hands brand by exceeding their expectations and delivery solutions in a customer focused and timely manner
- To achieve and exceed the set KPI's and revenue targets
- Network and develop relationships across the business
- To sell our care services to Customers and Healthcare professionals
The Ideal Candidate
This role would suit individuals that have a proven track record within selling a service, telesales or a commercial sales environment and are tenacious, determined and customer focused. You will be highly motivated, resilient and able to demonstrate excellent selling skills and build strong relationships over the phone.
You will also thrive under pressure, be driven to hit KPI’s and targets, be keen to develop yourself and others and be comfortable working in a team and contributing to its overall success.
Being intelligent, authentic, ethical and articulate will be key to the success of this role, in our business we always welcome new ideas and actively encourage fresh ways of working at all levels. Everyone at Helping Hands is highly passionate about what they do and all strive towards making our business the success that it is.
About the Company
Did you know that Helping Hands are the only care company in the UK to be a winner in the annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018.
Here at Helping Hands, we’ve been supporting people with award-winning care across England and Wales since 1989; enabling them to remain in the familiarity of their own homes, surrounded by the things and people they love.
We take pride in and enjoy what we do, whilst achieving a better future for our customers and colleagues. Knowing that we all work together to change people’s lives for the better is a wonderful thing.