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Helpdesk Analyst - 12 month FTC

Please Note: The application deadline for this job has now passed.

The Role

This is a fantastic opportunity for a Helpdesk Analyst to join an expanding team supporting a range of business systems initiatives across this dynamic and rapidly growing organisation.

As part of the Helpdesk team you will provide a single point of contact to the organisation for all business systems related queries, issues and incidents. This busy and varied support role will involve working to a ticketing system, providing remote support for a wide-range of business applications and users.

Role Responsibility

  • Provide first line support for any business systems queries, issues and incidents
  • Identify and escalate situations requiring urgent attention
  • Track issues to resolution, ensuring timely and appropriate ticket closures
  • Create user accounts and perform password resets
  • Maintain user accounts including rights, permissions and groups

Who You Are

The successful candidate should be a highly motivated team player, with a positive attitude. You should be a customer focused individual, ideally with previous experience in a support role. Excellent communication skills, a strong willingness to learn and the ability to take direction are key attributes for the position.

An understanding of the Health and Social Care Sector (specifically Domiciliary Care), and experience with Coldharbour would be highly advantageous, but are not required.

About Us

Did you know that Helping Hands are the only care company in the UK to be a winner in the annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018

Founded in 1989, Helping Hands Homecare is an award-winning provider of live-in and hourly visiting care. We have experienced unprecedented growth over the last 10 years and are currently one of the fasted growing live in care companies in the UK. We are committed to providing the best level of care to our customers and equally to employing and developing the best people to share in our continued business growth.

Helping Hands