Customer Service Coordinator
We have an exciting 4 month contract opportunity for a Customer Service Coordinator based at our Support Office in Alcester.
This role is responsible for supporting our Operations Team and working closely with our Care Managers out in the field to ensure that our customers and carers receive the highest standards of service. You will be responsible for managing and coordinating carer placements, regularly communicating and engaging with customers and carers and resolving any queries or complaints efficiently. You will be the first point of contact for customers and carers.
The working environment is fast-paced and requires individuals with outstanding customer service and communication skills. In this role, every day is different and the ability to multi-task and prioritise is crucial to success. Helping Hands will give you extensive training and career development opportunities within the operations team within our growing and innovative business.
Communicating with carers, customers and decision makers prior to, during and after placements
Coordinate and action care placements
Matching carers with customers and arranging carer travel requirements
Reacting to urgent placement requests
Responding to first line queries for customer and carers, offering solutions to problems and resolving complaints
Managing carers holidays and absence
Accurately maintaining the carer and customer database
Who You Are
This role would suit individuals who thrive under pressure and enjoy the challenge of problem solving in a fast-paced environment. You will have a positive and proactive attitude towards your work and will be able to communicate effectively. You will have a previous experience within a customer service environment or will have worked in the care industry as a Care Coordinator or experienced Carer. Excellent organisational skills and the ability to multi-task are essential.
You will also be able to demonstrate good attention to detail and be proficient in Microsoft Word, Excel and have excellent IT skills. Everyone at Helping Hands is highly passionate about what they do and all strive towards making our business the success that it is.