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Customer Service Coordinator

Please Note: The application deadline for this job has now passed.

The Role

This is a fantastic opportunity to join the high profile Carer Services Team of Helping Hands, a dynamic and highly successful UK based Care Company with its Head Office in Alcester, Warwickshire.

Based within our Carer Services function supporting the Operations department, this role is an integral part of the success of our Live In Care service.  As a Customer Service Coordinator you will support our Care Managers out in the field to ensure that our customers and carers receive the highest standards of service. You will be responsible for arranging carer placements, regularly communicating with customers and carers and resolving any queries or complaints professionally and efficiently.

The working environment is fast-paced and requires individuals with outstanding customer service and communication skills. In this role, every day is different and the ability to multi-task and prioritise is crucial to success. Helping Hands will give you extensive training and career development opportunities within the operations team or across other functions within our growing and innovative business.

Role Responsibility

  • Communicating with carers, customers and decision makers prior to, during and after placements
  • Coordinate and action care placements
  • Matching carers with customers and arranging carer travel requirements
  • Reacting to urgent placement requests
  • Responding to first line queries for customer and carers, offering solutions to problems and resolving complaints
  • Managing carers holidays and absence
  • Accurately maintaining the carer and customer database

Who You Are

This role would suit individuals who thrive under pressure and enjoy the challenge of problem solving in a fast-paced environment. You will have a proven track record within a customer service environment or will have worked in the care industry as a Care Coordinator or experienced Carer. Excellent organisational skills and the ability to multi-task are essential.  You will be an individual who understands the importance of communication, is thorough and proactive in their approach and can deliver exceptional customer service.  You will also be able to demonstrate attention to detail whilst delivering a customer facing service and be proficient in Microsoft Word, Excel and be IT literate in all outlook word based programmes.

Having a positive attitude and being able to communicate effectively and quickly will be key to the success of this role, in our business we always welcome new ideas and actively encourage fresh ways of working at all levels. Everyone at Helping Hands is highly passionate about what they do and all strive towards making our business the success that it is.

About Us

Did you know that Helping Hands are the only care company in the UK to be a winner in the annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018.

Founded in 1989, Helping Hands Homecare is an award-winning provider or live-in and hourly visiting care. We have experienced unprecedented growth over the last 10 years and are currently one of the fasted growing care companies in the UK. We are committed to providing the best level of care to our customers and equally employing the best people, our business is all about people and providing an engaging and productive work environment is of supreme importance to us.

Helping Hands